Customers are core to our business. But like any company, we must keep up-to-date with the latest communication methods.
To do that, we have built a new website to:
Improve how we communicate with new and existing customers.
Add a social media feed.
Improve our response to inquiries.
Move us to the new Vergola corporate branding.
New intelligent contact form
Visitors can complete our new intelligent contact form to show they are interested in a: New build, Renovation, Patio upgrade or a Service. Meaning we can quickly forward a customer query to the correct department.
An automated email reply lets customers know we have received their message and offers a link to our brochure - which they can read online or download.
There are four franchised Vergola distributors in Queensland. The contact form asks the customer their suburb. If the customer is outside the franchise area for Vergola Brisbane - we can quickly forward their inquiry to the correct franchise.
Our new homepage includes an Instagram feed so visitors can see our latest projects. It also offers us a quick and easy way to update the website. When we post to Instagram – the website is automatically updated.
Portal for architects, engineers and builders
The new website includes a portal for architects, engineers and builders that allows them to download technical documents.
To Register, commercial clients enter their credentials. Then an administrator approves access.
The commercial members' area includes:
dedicated pages for downloads (PDFs),
an application allowing members-only access to our Dropbox account.
We moved to the new branding of Vergola International so that our local information matches corporate information.
Building long-lasting customer relationships
Our post-build service is excellent, and we want to keep it that way.
These innovations make Vergola Brisbane faster in responding to inquiries.
At Vergola Brisbane, we are proud of our good relationships with customers.
Vergola Brisbane stands out; our current customers are happy to show our prospective customers their Vergolas.
Phil is Facebook friends with old customers; many refer us to family, friends & neighbours. Also, when they move house, they call us to quote and build again.
We hope our improved communication channels will help continue our tradition of building long-lasting customer relationships.
CONTACT VERGOLA BRISBANE
Unit 12, 5 Cairns Street,
Loganholme, Qld 4129
T. 07 3341 8200